Vacancy: Network and Systems Coordinator

3 March 2026

  • Network and Systems Coordinator (Grade 5) – PDSO
    Ref no 46
    Full time; fixed term (until end of March 2027)
    Application deadline: Sunday 15 March, 23:55*

We’re looking for a highly organised and proactive coordinator to lead and develop the PDSO business support function. This is a key role for an experienced professional who can juggle leadership, technical systems knowledge, and day-to-day operational delivery.

This is a full-time fixed term role covering our Glasgow and Ayr offices. The successful candidate will be expected to travel regularly between their designated offices, spending a minimum of one day per week in each. Applicants must be locally based near one of the allocated offices to ensure a manageable travel time. Occasional travel to other offices across the PDSO network will also be required.

Key responsibilities include:

  • coordinating and managing business support resources across the regional office network
  • leading and mentoring support staff, including inductions, performance management reviews, and professional development
  • acting as a technical specialist for iCasework by managing workflows, improving processes, and maintaining reporting capabilities
  • supporting service heads with data analysis, strategy implementation, and day-to-day operational planning
  • delivering training across office procedures and case management systems
  • overseeing key finance processes, including invoice approvals and purchasing
  • handling additional tasks such as records management, legal aid admin, FOI/SAR requests, and complaint monitoring.

To succeed in this role, you will need:

  • strong people management and leadership experience
  • solid experience in business administration
  • strong working knowledge of case management systems (ideally iCasework) and a methodical, analytical mindset
  • great communication, mentoring, and coaching skills, with the ability to support and train others
  • experience working in a legal practice environment and understanding civil/criminal legal processes
  • High attention to detail, excellent organisation, and the ability to juggle competing demands
  • Confidence with data analysis and creating reports to support decision-making
  • Advanced IT skills and the discretion to handle sensitive information professionally.

How to apply

Full details and the online application are available on our recruitment portal (external link).