We will always listen to your concerns and we hope that we will be able to resolve any problems between us.
If you do wish to make a complaint then this should be made to the Public Defence Solicitors’ Office Head of Service. We would prefer that the complaint is made in writing so that we have a clear record of your complaint. This can be done by ordinary post.
It should be addressed to:
PDSO Head of Service
The Public Defence Solicitors’ Office
1 Courthouse Square,
Alternatively, you can contact the Head of Service by email.
Contact by email: firstname.lastname@example.org.
If your complaint cannot be resolved by us than you can make a complaint to the Scottish Legal Complaints Commission (SLCC).
This is an independent body set up by the Scottish Government to investigate all complaints about the service of the legal profession.
More information about the Commission can be found on its website.
Contact the SLCC
By post: The Scottish Legal Complaints Commission, 12-13 St Andrew Square, Edinburgh
Tel: 0131 201 2130
Again, we will always listen to your complaint, and we will deal with it sympathetically.
The complaint should be made to our Director (details as above).
If you are unhappy with how the complaint is dealt with at this stage then the matter can be raised with the Chief Executive of the Scottish Legal Aid Board. SLAB prefers to have these complaints in writing.
More information can be found on SLAB’s website. The Chief Executive can be contacted in writing or by telephone.
The contact details are:
Scottish Legal Aid Board
Thistle House, 91 Haymarket Terrace
Tel: 0131 226 7061
We will always try to deal with your complaint within 28 calendar days of having received it.
Please note that this complaints process cannot change the outcome of your case.
If appropriate you can discuss any appeal against a decision of the court in a criminal case with your Public Defence Solicitor.