Accessibility statement

This accessibility statement applies to the Public Defence Solicitors’ Office’s website: https://www.pdso.org.uk/.

This website is run by the Scottish Legal Aid Board. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader
  • access the website using a mobile phone or tablet.

We have also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. You can find this advice on the AbilityNet website.

How accessible this website is

We know some parts of this website are not fully accessible.

Some carousel components may be difficult to use for screen reader and keyboard users. Users can generally access carousel content by tabbing to the start or end of the carousel and using the left and right arrow keys to navigate between items.

Feedback and contact information

If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact us:

If you need information on this website in a different format, such as large print, easy read, audio recording or braille, please contact us using the details above. We will respond within 20 working days.

Further information is also available on the (external link to the Scottish Legal Aid Board website) Other languages and formats page.

Contacting us by phone or visiting us in person

Users of British Sign Language (BSL) can contact us using the Contact Scotland-BSL service. Visit the Contact Scotland-BSL website for information on how to use this service.

You can find details of how to contact or visit us on our office pages.

If you cannot view the map on our  office pages, please call or email us for directions using the details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”).

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Public Defence Solicitors’ Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA Standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Third-party tools and content

Some accessibility issues relate to third-party tools that are outside our direct control. These include:

  • the embedded Google reCAPTCHA tool
  • some embedded iFrames.

Content not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Where documents are updated, or where new documents are published, they will meet accessibility standards.

As part of our work to improve accessibility, we are reviewing our use of PDFs and alternative methods of delivering information to make content as accessible as possible.

What we’re doing to improve accessibility

We are committed to making our website as accessible as possible for all users and have an ongoing programme of improvements:

  • We regularly review the website for accessibility issues
  • We test all page types on our main website platform
  • We address accessibility issues as part of ongoing development work.

Preparation of this accessibility statement

This statement was prepared in August 2019.

The website was last tested in January 2024 against the WCAG 2.1 AA standard. Testing was carried out using automated tools by the website team, alongside third-party testing by Monsido and additional testing by website developers Minus40. The most viewed pages were included in this testing.

This statement was last reviewed and updated on 2 February 2026.